Introduction

FAQ stands for "Frequently Asked Question." Adding an FAQ to your page will create a question-and-answer style element that contains a list of questions that function as links, which will forward visitors to the respective answers, when clicked. An example of this can be viewed below the following tutorial.

This page will explain the process of adding a new FAQ to your Warehouse. Once an FAQ has been added to the Warehouse, it can be placed on any of your site's Web pages.

Note also, that you can add FAQs directly to the page you are editing by clicking the "FAQ" link, located under the "Add Content" heading in the right margin. Both methods will require you to complete the form discussed in the second step of this tutorial. 

 

Step 1 - Click Add new FAQ

Mouse over the "Warehouse" tab, located in the top menu of your Digital Bell Dashboard. From the drop-down menu, click the "FAQs" link. This will take you to a page that lists any existing FAQs. Next, click the "Add new FAQ" link, located in the right margin of the page.

 

Step 2 - Complete the Form

After clicking the link, you will be forwarded to the FAQ creation form, which contains two fields. Enter the question and answer in their respective fields. The content from the "Question" field will be formatted as a link, which forwards a visitor to the content in the "Answer" field. 

The toolbar located above the "Answer" field is used to format your content. For more information on the features and formatting options available to you, see "Using the WYSIWYG Toolbar." For information on adding images to your FAQ, see "Adding Images."

Optionally, you can attach a Label to your FAQ by clicking on any Label Type listed in the "Labels" section. The Label Types will expand to show the individual Labels, once clicked. Tick the check box next to any of the individual Labels you wish to apply.

 

Finish - Submit and Add to page

Once you have completed the form, click the "Submit" button to create your new FAQ.

Your new FAQ can be added to any existing Web page. While editing a page, click the "FAQ" link, located under the "Add Content" header in the right margin.  When the FAQ content block appears on your page, click the "Select Existing FAQs" button, located on the bottom of the block.

Next, a pop-up window will appear, which lists your existing FAQs alphabetically, by question.  Search or browse to the appropriate FAQ, then click the arrow icon, located to the right of the question, to select it. This process can be repeated to add multiple FAQs.

Once you have selected your FAQs, click the "Submit" button to add them to your page. 

FAQ Example

How Do I Create a Label?

Special note: make sure your label type has been added before you add a label.  Otherwise your label won't be available for use.

Go to "Site Tools" -> "Labels."  This is the label home page, and it displays a list of all labels in the system.  In the right hand sidebar menu, click on "Add new Label."  This will take you to the add label form.  You can fill out the following fields:

Type: the label type your label is under.  This is required.

Title: the title of your label.  This is required.

Name: the name of your label, used internally by the CMS.  This is required.

Singular and Plural: the singular and plural forms of your label, respectively.  These are used by the public site when displaying your label.

Is Active: whether the label is in use.  Marking this as "no" will hide the label from the public site.

Weight: how the label is ordered with other labels.

Children and Parent: children and parent labels of the label, respectively.  This is useful when creating labels in a hierarchical structure, such as nested folders.  An example might be "Blue" being a parent of "Light Blue" and "Navy", and a child of "Primary Colors."  A label can have more than one parent.

After the form is submitted, the label will be displayed with the other labels in the system on the label home page.

Special note: to use the new label with a post type, you will need to affiliate it with the post type.  Go to "Posts" -> "Manage Post Types", and click on the pencil next to the post type you wish to affiliate it with.  Under "Affiliated Content", go to "Labels" and check your label from the list provided.  (Make sure you have affiliated the label type of your new label with the post type -- see above.)  Submit the form and your label can now be used with posts of that type.

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How Do I Create a Label Type?

To create a label type, in the top menu go to "Site Tools" -> "Labels" -> "Manage Label Types."  This will take you to the Label Types home page, which lists all of the currently active label types.

In the right hand sidebar menu, click on "Add Label Type."  This will take you to the add form.  Here, you can fill out the following fields:

  • Title: this is the main title for your label type.  This is required.
  • Name: this is an internal signifier for the label type that is used within The Digital Bell.  This is required.
  • Singular and Plural: these are the singular and plural forms of your label type, respectively.  For example, if your label type is "Issues", the singular would be "Issue" and the plural would be "Issues."  These are used when displaying labels of this label type on your site.  These are required.
  • Is Active: whether the label type can be displayed on your site.  This is required.
  • Weight: how the label type is sorted in comparison to other label types.  When using label types in filter boxes on post lists, the weight determines which label type is displayed first.
  • Content: some associated text.  This is not currently used by the public site.
  • Abstract: some abbreviated associated text.  This is not currently used by the public site.
  • Applications: these are the applications that you wish use the type with.  Currently only "Content Records" (a synonym of Posts) currently works.  This is required.

After you submit the form, the new label type will be displayed on the label types home page.

Special note: if you wish to use the label type with Posts, you will need to associate the type with the Post Types you wish to use it with.  Go to Posts -> Manage Post Types, and click the pencil next to the Post Type you wish to use it with.  Go to Affiliated Content and select the label type from the list of label types.  (You will also need to select labels here as well -- this is covered below).

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How Can I Associate Labels with Posts?

First, make sure you have followed the steps above to associate the label and label type to the Posts application and to your post type.

In the top menu, navigate to "Posts" -> [Your Post Type].  If you have not yet added your post, in the right hand menu click on "Add new [Your Post Type]."  If your post already exists, navigate to your post and click on the gear to edit the properties.

Go to "Affiliated Content".  Find the label type that your label is under.  If your label isn't displayed, try clicking on the name of the label type to display the labels in that type.  Check the checkbox next to the name of the label you wish to affiliate with the post.  Feel free to check as many as you wish, but keep in mind that affiliating your post with many labels might make it harder for your users to navigate to the content they're looking for.

Submit the form, and your post will then be affiliated with that label or labels.

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